Privacy Policy

In providing our services, we apply strict rules and high standards to guarantee the protection of your personal data. Based on Law No. 06/L‑082 on Personal Data Protection in Kosovo and other applicable legal acts, Moneta Sh.P.K. ensures a transparent, lawful, and secure process of handling your information.

We are committed to treating your privacy with the highest level of responsibility, using strict technical and organizational measures that prevent unauthorized access and ensure data integrity at every step of our cooperation.

Key Definitions

  • Personal Data: Any information relating to you as an identified or identifiable natural person (such as name, surname, ID number, address, etc.).
  • Data Subject: The natural person (you, as Moneta’s client) whose personal data is processed.
  • Processing: Any action we perform with your data, such as collection, recording, storage, use, transfer, or deletion.
  • Data Controller: The institution that determines the purposes and means of processing personal data (Moneta Sh.P.K.).
  • Data Processor: Any natural or legal person (such as our authorized agents) who processes personal data on behalf of Moneta.
  • Consent of the Data Subject: Your free, specific, and informed expression of will, through which you agree that your data may be processed for certain purposes.

Legal Framework and Your Fundamental Rights

The security of your data is based on the principles set out in Law No. 06/L‑082 on Personal Data Protection, fully harmonized with European privacy standards. This legal framework regulates the rights and responsibilities related to privacy and the legitimacy of personal data processing.

Through this Privacy Policy, we inform our clients about:

  • How data is collected and the specific purpose of processing;
  • Your rights to access, correct, or delete data;
  • Ensuring the secure circulation of information within the legal limits.

Moneta Sh.P.K. pledges that your data will always be processed in line with the following principles:

  • Lawfulness and Transparency: Data is processed fairly and only for clear, legitimate purposes.
  • Minimization and Accuracy: We collect only the necessary information for financial services and ensure it is accurate and updated.
  • Storage Limitation: Data is kept only as long as necessary or as required by law.
  • Confidentiality and Security: We protect your data against unauthorized access through strict technical and organizational measures.

Purpose of Processing Personal Data

Moneta processes your personal data to carry out financial transactions and provide the services you request. This processing is necessary to identify senders and recipients of funds, and to fulfill our legal obligations to the Central Bank of Kosovo for transaction security and fraud prevention. Without this data, Moneta cannot technically or legally perform your financial transactions.

CCTV Monitoring

In compliance with the law, Moneta uses CCTV monitoring at authorized locations exclusively for the safety of clients and staff, and the protection of property. Recordings help prevent and detect criminal acts or financial fraud. Footage is stored securely for up to 30 days, after which it is automatically deleted, unless required as evidence by law enforcement.

Categories of Data Processed

For Senders:

  • Identification data: Name, surname, valid ID or passport number.
  • Contact and location data: Address and phone number.
  • Additional data: Source of funds and purpose of transaction (as required by the Central Bank).

For Recipients:

  • Verification data: Full name, valid ID or passport number, and reference number.

For All Visitors:

  • Security data: CCTV recordings at authorized points, stored for safety and fraud prevention.

Data Sources

Data is collected only through Moneta’s authorized agent network:

  1. Direct collection from you at the agent’s office.
  2. Official documents you present for identification and verification.
  3. Secure transfer of collected data to Moneta’s central database.

Data Recipients

Moneta does not sell, exchange, or transfer your personal data to third parties for marketing or commercial gain. Data is shared only when legally required or necessary to fulfill contractual obligations, including:

  • Regulatory institutions (Central Bank of Kosovo, Financial Intelligence Unit).
  • International partner (MoneyGram) for executing transfers.
  • Authorized agents (only necessary data for transactions).
  • Law enforcement (police, courts) upon official request.
  • External auditors when required by law.
  • Technical service providers (bound by confidentiality contracts).

Your Rights

As a data subject, you have the right to:

  1. Access – Request confirmation and a copy of your data.
  2. Correction – Request immediate correction of inaccurate or incomplete data.
  3. Deletion (“Right to be Forgotten”) – Request deletion of data, except where Moneta is legally obliged to retain transaction data for 5 years under anti‑money laundering laws.
  4. Restriction – Request limited processing in specific cases.
  5. Data Portability – Request your data in a structured format to transfer to another controller.
  6. Objection – Object to processing for direct marketing purposes.

Requests can be submitted in writing at our headquarters or via email to our Data Protection Officer. Moneta will respond within 30 days.

Processing of Data via Cookies

Cookies are small text files stored on your device when visiting our website. They ensure proper site functionality, remember your session, and save preferences (such as language).

Why Moneta uses cookies:

  • To provide a secure and personalized experience.
  • To collect technical information on site usage for service improvement.

Types and Duration:

  • Essential Cookies – Necessary for security and transactions, usually session‑based.
  • Preference Cookies – Store choices like language, typically up to 6 months.
  • Third‑Party Cookies – Used by partners (e.g., MoneyGram, YouTube) to support services, lasting from several months up to 2 years.

Consent:

  • Essential cookies do not require prior consent.
  • Preference and third‑party cookies require active consent via the banner (“Accept”).
  • You may withdraw consent or delete cookies anytime via browser settings.

Data Controller and Contact

Controller: Moneta Sh.P.K. Data Protection Officer: Dalmanë Behrami

  • Address: Illyria Building, Prishtina–Graçanicë Road, Veternik, 10060 Prishtina
  • Phone: +383 (0) 38 602 102 (and 044/045/048/049 602 102)
  • Email: [email protected] | [email protected]

Right to Complaint

If you believe Moneta has not handled your request lawfully, you may file a complaint with the Agency for Information and Privacy (AIP), Rr. “Luan Haradinaj”, Prishtina. Website: aip.rks-gov.net

Moneta reserves the right to update this Privacy Policy at any time to reflect legal or technological changes. The latest version will always be available on our official website.

Last updated: 24.10.2026